The best solution is to create a service database, and the first technician can fill in all the necessary information to make it available to all colleagues. Can you imagine a situation when a user is transferred from one technician to another, and every time they have to repeat the same details. And, special service databases can be created.

IT documentation regulates this field as well. Help desk support specialists provide assistance in issues related to hardware and software, computer systems, etc. But if they use informative instructions, they will make fewer mistakes and spare time. Even repetitive processes sometimes make experienced employees stumble and blunder or spend another 10-15 minutes going through the motions. If you still ask yourself whether you need IT documentation in your company, here are the benefits of it: IT documentation's main goal is to increase the efficiency of work: documentation helps to speed up common processes and make them flawless - here appears the capacity to develop your business in general. Informative IT documentation must cover a lot of spheres: from recovery plans and instructions to hardware and software. It should involve all kinds of key documents: detailed instructions for specific operations, onboarding docs, information about customers, standard operating procedures (SOPs), and many other things. What is IT documentation? In a nutshell, it is a full database of all the information an IT team needs to fulfill its tasks efficiently. Posted by Julia in Technical Writing on 6 min read

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